Surterra Wellness

I honestly don’t do negative reviews but this one I was really disappointed by the customer service in this situation - I bought a cartridge on 11/24 and I opened it today 11/30 (FYI open it the day of) and noticed it was broken inside the liquid was spilled inside the bag, I immediately ran to Surterra and asked for support. The man there at the time (glasses, accent I’m sorry I didn’t catch your name) 11/30/25 around 12:15pm asked me for the sticker that they put on the items when purchased but my stickers were not placed properly, I bought chocolate and an eighth on 11/24 and they’re stickers said one was the other (i.e chocolate had 3.5g flwr sticker) and so the one on the cartridge said it was a 3.5 which when I got to the store the guy asked me for it and that’s when I realized the misplacement of the stickers, anyway so his solution for me was to not be able to return my mgs, take more mgs out when I buy a new cartridge because he cant replace it for me, and give me a credit for the item at the sale price that is now gone. When I received the new cartridge I asked if I could check it in store and he said “it should be good” which honestly really put this whole review into motion because “it should be good” when I just came to you with an issue for the same product. This was my first and only cart with Surterra.

Damaris is amazing! Highly recco :) she has the best customer service! Always so helpful!

Damaris is my favorite bud tender but everyone here at Sunset and 107 is the best.

Best products, selection, and people in the industry!

Great selections and even greater deals. Earnings points is not hard

Hash coinz a ripoff, not cured properly, very low terps, not true hash, seemingly made from low % product, just compressed kief...distillate straws very inconsistent, even batch to batch of same strain, and FSO straws also inconsistent in quality and sometimes dissappointingly weak Edit: hash coinz a ripoff even at 50% off

Amazing

Drew was absolutely amazing!!! His customer service comes in second to none! He took the time to get this newbie educated, lol I can honestly say I had a comprehensive understanding of my new medication’s. He was able to answer all questions I presented to him. Extremely knowledgeable and aware of his corporation’s brand! This is my first time in dispensary ever, and he made it a great experience!

Came for there Therangels Relief extra strength and Kieft that had high reviews and was given a 1/8 of some free indica as a first time customer..... The customer service was great but products are the worst I have Purchased ..... Kief ...made the flower purchased from JB taste horrible.... The Thresangel did absolutely nothing for me wasted $94 will not be returning .....

Drew was an amazing person, helped out with the flower I was looking for and was very informative when explaining which is what! He even showed me his favorite picks! I truly appreciate this great service! Knowledgeable, helpful, and super nice!!!