Nature's Remedy - Tyngsborough Dispensary

Amazing staff always friendly!

Check your order before you leave. Just because you place the order at the kiosk does not mean you will receive what you ordered. Tonight we happened to be near by and thought we would pick up from here. We placed the order at the kiosk which tonight offered 5 for $90. My bill dropped from $25 to $18 and didn’t think more about it when I got to the counter. He told me it was $120 which I thought was expensive with tax but again didn’t think much of it. We live about 2 hours away and I noticed I was charged for 4 carts at $25 each and only were given 4 of the 5 I ordered. I assume they know the deals they are offering and I’m just confused on why they wouldn’t let me know that it’s 5 for $90 instead of just erasing one of my items from my order so it cost me more in the long run. Honestly kind of slimy and won’t want to visit again. I definitely learned my lesson and I’m trying to give awareness to someone who may need it. DOUBLE CHECK YOUR ORDER BEFORE YOU LEAVE!

We have always enjoyed coming here. We drive just over an hour away to come here. Tonight was an awful experience. It took almost double the amount of time due to the weather (which was my own choice and doing, but I still had the time to get there before closing). My pick up time was 7:30-7:45. I got there at 7:50 and there was a huge line. By the time I got up to the counter, it was just past 8:00 (closing time). They couldn’t find my order in the system. I showed her my receipt on my phone, but she said because I never got a text confirmation (not my fault) and she couldn’t find it, she’d have to create a new order. Fine. The sale for what I got wasn’t coming up due to it technically being the next day because it was past 8:00. She called the manager over to adjust the price. He told me that I should have made it on time because now it’s the next business day, so the sale is no longer valid. He told me I should have pre ordered online. I showed him my receipt, that I did. He went and looked again and ended up finding it in the system. He told me “that he will honor the price this time, but next time I’m expected to make it during the pick up window” in a snarky tone. In all the years we’ve been coming, it’s never been a problem if we arrive after (or sometimes even before and it’s ready early) our pick up time, as long as it’s before they close. Being treated that way, especially by a manager makes myself and my family and friends who all go there because we have recommended them for years, not want to go back and spend our money here.

Everybody is professional courteous, and they have the answers to the questions you need.

Always excellent customer service, only thing that’s not great is pre-order customers have to wait in line with the same people that didn’t pre-order…still 5 stars thanks guys!

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